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APQC с бенчмаркингом ответов, 2019
K06097_BPM Benchmark Maturity_Cross Ind..pdf
https://www.apqc.org/resource-library/resource-listing/business-process-management-maturity-benchmarks-cross-industry
https://inria.hal.science/hal-03753136v1/document
2024 OPERATIONAL KPI PRIORITIES & CHALLENGES K014039_2024 Operational KPI Priorities and Challenges Survey Report.pdf https://www.apqc.org/system/files/resource-file/2024-03/K014039_2024%20Operational%20KPI%20Priorities%20and%20Challenges%20Survey%20Report.pdf