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Co-authored-by: a7m-1st <Ahmed.jimi.awelkeir500@gmail.com> Co-authored-by: eigent-ai <camel@eigent.ai> Co-authored-by: Wendong-Fan <133094783+Wendong-Fan@users.noreply.github.com> Co-authored-by: Wendong-Fan <w3ndong.fan@gmail.com>
88 lines
4.7 KiB
Markdown
88 lines
4.7 KiB
Markdown
---
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title: Support
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description: Find answers to frequently asked questions.
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---
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For account and billing questions, email our support team at [info@eigent.ai](mailto:info@eigent.ai).
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Eigent offers flexible plans for every type of user, from individuals to large enterprises. Our services are divided into two main categories: Cloud and Self-Hosted.
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### Cloud Service
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Our Cloud Service is a subscription-based offering that gives you access to Eigent's powerful AI models and infrastructure without any setup.
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- **Free:** Perfect for getting started. Includes **500 Credits** per month.
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- **Plus:** For more frequent users. Includes **2,000 Credits** per month.
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- **Pro:** For power users who need advanced capabilities. Includes **10,000 Credits** per month.
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- **Add-On Packs:** If you run out of Credits, you can purchase an Add-On Pack at any time to top up your account.
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> _Credits never expire within the billing cycle and you can top‑up at any time._
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>
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> _Unused Credits from your monthly plan allowance do not roll over to the next month._
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> _Credits from Add-On Packages will carry over to subsequent billing cycles._
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>
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> _See your Credits Usage directly in Settings → Account → [Manage](https://www.eigent.ai/dashboard)._
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### Self-Hosted Service
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For users who require more control, privacy, and customization, we offer self-hosted solutions. To view more open-source information, please visit [GitHub](https://github.com/eigent-ai/eigent).
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- **Free:** Designed for individual users, open-source developers, small teams, or non-commercial projects. This plan requires you to host your own models and provide your own API keys.
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- **Scalable:** Ideal for teams requiring enhanced reliability and support. This plan also allows for logo and brand customization.
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- **Custom:** A bespoke solution for enterprise clients with specific needs for features, support, security and control.
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For inquiries about our Scalable and Custom plans, please please refer to our [**License**](https://github.com/eigent-ai/eigent) or email us at **info@eigent.ai**.
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## Credits & Billing
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### How Credits work?
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- 1 USD = 100 Credits for top‑ups.
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- Credits are the currency you use to power your tasks in Eigent's Cloud Service. Every action that uses our cloud service consumes Credits.
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### Free Credits and Trials
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- New sign‑ups get **1000** bonus Credits.
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- To reward active users, we grant **200** Credits every day you use the app. Unused amounts don’t roll over to the next day.
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- All paid subscription plans (Plus and Pro) come with a **7-day free trial**. You can cancel anytime within this period at no charge.
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### **Upgrading or Topping‑up**
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- Click **User** icon in the Eigent webpage.
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- Click **Account Settings** to open your personal account page.
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- Click **Upgrade** to move to a higher tier with more monthly Credits.
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- Click **+ Add Credits** to purchase an Add-On Pack when you've used up your monthly allowance.
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### Invitation Code
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Just below your plan card you’ll see your exclusive invitation code. Share it with a friend! Both of you automatically receive **500 Credits** once they register.
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### Credits Usage
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Scroll to credits usage dashboard to view:
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- **Total Credits**: Your current available balance.
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- **Daily Refreshed Credits:** Your 200‑Credit daily bonus countdown. These daily credits are used first before your main balance is touched.
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- **Credits History:** This is a log of all transactions on your account. You can see how Credits were added (e.g., `monthly`, `invite`, `register`) and how they were spent (`consume`).
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**Note on Balance**
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Your balance is calculated based on the total credits added minus the total consumed within your current billing cycle.
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If your balance becomes negative, it will be displayed as **0**. This means your service may be restricted until new Credits are added to your account.
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### Billing Cycle and Cancellations
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- For free users, your monthly cycle starts on the date you registered. For subscribers, it starts on the date of your first successful subscription.
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- Daily active credits are used first (no rollover), followed by monthly pack credits (no rollover to next month), and finally, top-up pack credits (which don't expire).
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- You can cancel any subscription or Add-On Pack purchase within 7 days for a full refund.
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- Plan resets to Free and billing cycle resets to registration date.
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- Credits balance re‑computed according to Free‑tier rules.
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- How do I cancel my subscription? Please contact **info@eigent.ai.**
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- You can download invoices from the payment confirmation email sent to your registered email address.
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For any questions about your bill or account status, email us anytime at [info@eigent.ai](mailto:info@eigent.ai).
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