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Co-authored-by: Douglas <douglas.ym.lai@gmail.com> Co-authored-by: Douglas Lai <115660088+Douglasymlai@users.noreply.github.com>
59 lines
2.1 KiB
Markdown
59 lines
2.1 KiB
Markdown
---
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title: Bug
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description: 'Follow these simple steps to report bugs and help improve our product for everyone:'
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---
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<img
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src="/docs/images/bug_report.gif"
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alt="Bug Report"
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width="100%"
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height="auto"
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/>
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### Step 1: Open Report a bug
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1. In the top bar, click the **Support** (help) icon
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1. Choose **Report a bug**
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### Step 2: Describe the issue and save diagnostics
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1. Enter what went wrong. Optionally add **steps to reproduce**
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1. Click **Save diagnostics and open email**
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1. Choose where to save the **diagnostics ZIP** (it includes app logs and a `bug_report.txt` file)
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Your default email app opens addressed to **info@eigent.ai** with a pre-filled message.
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### Step 3: Send the email
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1. **Attach the ZIP** you just saved to the message (the mail app cannot add this automatically)
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1. Add screenshots or other files if they help, then send
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### Step 4: Join Our Community for Real-time Support
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### For English-speaking Users:
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- Join our **CAMEL-AI Discord** **🤖｜eigent** channel : https://discord.com/invite/CNcNpquyDc for bug discussions and community support
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- Get direct assistance from our team and community members
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### For Chinese-speaking Users:
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- Add our WeChat assistant: **CamelAIOrg** to join the **bug fix group** for Chinese community support
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- Communicate with our Chinese-speaking support team
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### Alternative: GitHub Issues
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Developers and technical users are welcome to report issues directly through our GitHub issues:
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- **Repository URL**: https://github.com/eigent-ai/eigent
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- Submit detailed issues with reproduction steps
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**Optional:** In the same **Report a bug** dialog, use **Download logs** to save a single log file (without the full diagnostics ZIP).
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## Important Notes
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- Always include the diagnostics ZIP (or log export) when reporting bugs for faster resolution
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- Provide as much detail as possible in your bug description
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- Screenshots help our team understand visual issues more quickly
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- Our community channels provide the fastest response times for urgent issues
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Thank you for helping us improve our product through your feedback and bug reports!
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