doc/IT/term.md

term

• Enterprise Service Management (ESM), SimpleOne
• Система менеджмента сервисов (СМС), service management system (SMS) vs IT service management iso20000

см. также

• https://github.com/bpmbpm/doc/tree/main/BPM/TERM
• https://github.com/bpmbpm/doc/blob/main/EA/term.md
• https://github.com/bpmbpm/doc/tree/main/IT/term.md