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### Doc
- Никита: https://disk.yandex.ru/d/NgmkI3yYY4p1bA ; https://amspur.ru/itil
- [ITIL vs ISO20000](https://advisera.com/20000academy/knowledgebase/itil-iso-20000-comparison/) ; ![ris](https://advisera.com/wp-content/uploads/sites/6/2015/07/ITIL-lifecycle-stages-and-processes1.png)
### soft
- https://docs.simpleone.ru/ru/itsm/