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- [ITIL и ITSM — история большого обмана. Есть ли польза? Сколько это стоит и кому точно НЕ стоит «внедрять ITIL»?](https://habr.com/ru/companies/okdesk/articles/468945/)
### alt
- 20 000 ;
- 20 000 ; [ISO/IEC 20000-1:2018](https://en.wikipedia.org/wiki/ISO/IEC_20000) ; ГОСТ Р ИСО/МЭК 20000-1-2021
- IT4IT
### IT-skeptic
Роб Ингланд (И Т-Скептик) Овладевая ITIL