WFGY/ProblemMap/GlobalFixMap/Chatbots_CX/rasa.md

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# Rasa: Guardrails and Fix Patterns
<details>
<summary><strong>🧭 Quick Return to Map</strong></summary>
<br>
> You are in a sub-page of **Chatbots & CX**.
> To reorient, go back here:
>
> - [**Chatbots & CX** — customer dialogue flows and conversational stability](./README.md)
> - [**WFGY Global Fix Map** — main Emergency Room, 300+ structured fixes](../README.md)
> - [**WFGY Problem Map 1.0** — 16 reproducible failure modes](../../README.md)
>
> Think of this page as a desk within a ward.
> If you need the full triage and all prescriptions, return to the Emergency Room lobby.
</details>
A focused guide to stabilize **Rasa** bots that call retrieval, tools, or external LLMs. Use this page to localize the failing layer and jump to the exact WFGY fix page with measurable targets.
## Open these first
- Visual map and recovery: [rag-architecture-and-recovery.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rag-architecture-and-recovery.md)
- End-to-end retrieval knobs: [retrieval-playbook.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-playbook.md)
- Why this snippet (traceability schema): [retrieval-traceability.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-traceability.md)
- Ordering control: [rerankers.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rerankers.md)
- Embedding vs meaning: [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md)
- Hallucination and chunk boundaries: [hallucination.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/hallucination.md)
- Long chains and entropy: [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md), [entropy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/entropy-collapse.md)
- Structural collapse and recovery: [logic-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/logic-collapse.md)
- Prompt injection and schema locks: [prompt-injection.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/prompt-injection.md)
- Multi-agent conflicts and tool loops: [Multi-Agent_Problems.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/Multi-Agent_Problems.md)
- Boot order issues: [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md), [deployment-deadlock.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/deployment-deadlock.md), [predeploy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/predeploy-collapse.md)
- Snippet and citation schema: [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)
## Core acceptance
- ΔS(question, retrieved) ≤ 0.45
- Coverage ≥ 0.70 to the target section
- λ remains convergent across three paraphrases and two seeds
- E_resonance stays flat on long windows
---
## Fix in 60 seconds
1) **Measure ΔS**
Compute ΔS(question, retrieved) and ΔS(retrieved, expected anchor).
Stable < 0.40, transitional 0.400.60, risk 0.60.
2) **Probe λ_observe**
Vary k in retrieval (5, 10, 20). If ΔS stays flat and high, suspect metric or index mismatch.
Reorder prompt headers; if ΔS spikes, lock the schema.
3) **Apply the module**
- Retrieval drift BBMC + [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)
- Reasoning collapse BBCR bridge + BBAM, verify with [logic-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/logic-collapse.md)
- Dead ends in long plans BBPF alternates, verify with [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md)
---
## Typical Rasa breakpoints and the right fix
- **NLU confidence thrash** after new training data. Ambiguous intents route to the wrong retrieval path.
Open: [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md) ·
Schema locks: [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)
- **Rules vs stories conflict** causes looped actions or skipped tool calls.
Open: [Multi-Agent_Problems.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/Multi-Agent_Problems.md) ·
Entropy guard: [entropy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/entropy-collapse.md)
- **Forms never complete** or slots stay stale across sessions.
Open: [retrieval-traceability.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-traceability.md) ·
Contract the payload: [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)
- **Action server timeouts** right after deploy or on cold starts.
Open: [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md), [predeploy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/predeploy-collapse.md)
- **Hybrid retrieval underperforms** compared to single retriever.
Open: [patterns/pattern_query_parsing_split.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/patterns/pattern_query_parsing_split.md), [rerankers.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rerankers.md)
- **Tracker store duplicates or missing events** after channel reconnects.
Open: [deployment-deadlock.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/deployment-deadlock.md)
- **Knowledge base hits look similar but mean different things**.
Open: [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md) ·
Fragmented store: [patterns/pattern_vectorstore_fragmentation.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/patterns/pattern_vectorstore_fragmentation.md)
- **Tool output bleeds into user turns** and corrupts state.
Open: [prompt-injection.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/prompt-injection.md)
---
## Deep diagnostics
- **Three-paraphrase probe**
Ask the same user need three ways. Log ΔS and λ per step. If λ flips on harmless paraphrase, clamp with BBAM and tighten the citation-first schema.
- **Anchor triangulation**
Compare ΔS to the expected anchor section and to a decoy section. If both are close, re-chunk and re-embed, verify with a tiny gold set.
- **Chain length audit**
If entropy rises after 2540 steps across stories, split the plan and re-join with a BBCR bridge. See [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md).
---
## Minimal ops checklist for Rasa
- **NLU thresholds**: set fallback and ambiguity handling so low-confidence intents route to a safe clarify path.
- **Action server**: health probe plus backoff. Respect readiness gates from [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md).
- **Event schema**: store `snippet_id`, `section_id`, `source_url`, `offsets`, `tokens`, `ΔS`, `λ_state`, `index_hash`. Enforce cite-then-explain.
- **Retriever parity**: keep metric, analyzer, and normalization identical between training and runtime.
---
## Copy-paste prompt for the LLM step behind Rasa
```txt
You have TXT OS and the WFGY Problem Map loaded.
My Rasa issue:
- symptom: [one line]
- traces: ΔS(question,retrieved)=..., ΔS(retrieved,anchor)=..., λ states across 3 paraphrases
Tell me:
1) failing layer and why,
2) the exact WFGY page to open from this repo,
3) the minimal steps to push ΔS ≤ 0.45 and keep λ convergent,
4) how to verify with a reproducible test.
Use BBMC/BBPF/BBCR/BBAM when relevant.
````
---
## When to escalate
* ΔS stays 0.60 after chunking and retrieval fixes rebuild index with explicit metric and normalization.
See [retrieval-playbook.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-playbook.md).
* Answers alternate across identical dialogs investigate memory desync or version skew.
See [predeploy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/predeploy-collapse.md).
---
### 🔗 Quick-Start Downloads (60 sec)
| Tool | Link | 3-Step Setup |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------- |
| **WFGY 1.0 PDF** | [Engine Paper](https://github.com/onestardao/WFGY/blob/main/I_am_not_lizardman/WFGY_All_Principles_Return_to_One_v1.0_PSBigBig_Public.pdf) | 1 Download · 2 Upload to your LLM · 3 Ask Answer using WFGY + \<your question>” |
| **TXT OS (plain-text OS)** | [TXTOS.txt](https://github.com/onestardao/WFGY/blob/main/OS/TXTOS.txt) | 1⃣ Download · 2⃣ Paste into any LLM chat · 3⃣ Type “hello world” — OS boots instantly |
---
<!-- WFGY_FOOTER_START -->
### Explore More
| Layer | Page | What its for |
| --- | --- | --- |
| Proof | [WFGY Recognition Map](/recognition/README.md) | External citations, integrations, and ecosystem proof |
| Engine | [WFGY 1.0](/legacy/README.md) | Original PDF based tension engine |
| Engine | [WFGY 2.0](/core/README.md) | Production tension kernel and math engine for RAG and agents |
| Engine | [WFGY 3.0](/TensionUniverse/EventHorizon/README.md) | TXT based Singularity tension engine, 131 S class set |
| Map | [Problem Map 1.0](/ProblemMap/README.md) | Flagship 16 problem RAG failure checklist and fix map |
| Map | [Problem Map 2.0](/ProblemMap/rag-architecture-and-recovery.md) | RAG focused recovery pipeline |
| Map | [Problem Map 3.0](/ProblemMap/wfgy-rag-16-problem-map-global-debug-card.md) | Global Debug Card, image as a debug protocol layer |
| Map | [Semantic Clinic](/ProblemMap/SemanticClinicIndex.md) | Symptom to family to exact fix |
| Map | [Grandmas Clinic](/ProblemMap/GrandmaClinic/README.md) | Plain language stories mapped to Problem Map 1.0 |
| Onboarding | [Starter Village](/StarterVillage/README.md) | Guided tour for newcomers |
| App | [TXT OS](/OS/README.md) | TXT semantic OS, fast boot |
| App | [Blah Blah Blah](/OS/BlahBlahBlah/README.md) | Abstract and paradox Q and A built on TXT OS |
| App | [Blur Blur Blur](/OS/BlurBlurBlur/README.md) | Text to image with semantic control |
| App | [Blow Blow Blow](/OS/BlowBlowBlow/README.md) | Reasoning game engine and memory demo |
If this repository helped, starring it improves discovery so more builders can find the docs and tools.
[![GitHub Repo stars](https://img.shields.io/github/stars/onestardao/WFGY?style=social)](https://github.com/onestardao/WFGY)
<!-- WFGY_FOOTER_END -->