WFGY/ProblemMap/GlobalFixMap/Chatbots_CX/intercom.md

# Intercom: Guardrails and Fix Patterns

Use this page when your Intercom bot blends **Fin** (AI Agent), **Custom Bots**, **Help Center** articles, and **webhooks** hitting your RAG stack. The checks localize failures to the exact layer and jump you to the right WFGY fix page. All links are text-hyperlinks, absolute to GitHub.

## Open these first

* Visual map and recovery: [rag-architecture-and-recovery.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rag-architecture-and-recovery.md)
* End-to-end retrieval knobs: [retrieval-playbook.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-playbook.md)
* Traceability: [retrieval-traceability.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-traceability.md)
* Data schema locks: [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)
* Embedding vs meaning: [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md)
* Hallucination and chunk boundaries: [hallucination.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/hallucination.md)
* Long chains and entropy: [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md), [entropy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/entropy-collapse.md)
* Prompt injection and tool schema: [prompt-injection.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/prompt-injection.md)
* Multi-agent handoffs: [Multi-Agent\_Problems.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/Multi-Agent_Problems.md)
* Boot order traps: [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md), [deployment-deadlock.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/deployment-deadlock.md), [predeploy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/predeploy-collapse.md)

## Core acceptance (CX)

* ΔS(question, retrieved) ≤ 0.45
* Coverage ≥ 0.70 to the target section
* λ remains convergent across 3 paraphrases and 2 seeds
* E\_resonance stays flat over long sessions

---

## Fix in 60 seconds

1. **Measure ΔS**
   Compute ΔS(question, retrieved) and ΔS(retrieved, expected anchor).
   Stable < 0.40, transitional 0.40–0.60, risk ≥ 0.60.

2. **Probe λ\_observe**
   Vary k and reorder prompt headers. If λ flips on harmless paraphrases, lock schema and clamp with BBAM.

3. **Apply module**

   * Retrieval drift → **BBMC** + [retrieval-traceability.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-traceability.md) + [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)
   * Reasoning collapse in long chats → **BBCR** bridge + **BBAM**; verify with [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md)
   * Dead ends in toolchains → **BBPF** alternate paths

4. **Verify**
   Three paraphrases reach coverage ≥ 0.70 and ΔS ≤ 0.45. λ convergent on two seeds.

---

## Typical Intercom symptoms → exact fix

* **Fin answers without citing the right Help Center article**
  Analyzer/metric mismatch or fragmented store feeding Fin.
  → [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md), [patterns/pattern\_vectorstore\_fragmentation.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/patterns/pattern_vectorstore_fragmentation.md)

* **Resolution Bot hands off to human too early or loops**
  Boot order or version skew between content sync and bot.
  → [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md), [deployment-deadlock.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/deployment-deadlock.md)

* **Webhook returns 200 but the bot state drifts**
  Tool JSON schema too loose; free-text in arguments.
  → [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md), [prompt-injection.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/prompt-injection.md)

* **High similarity, wrong snippet**
  Metric mismatch or hybrid query split between Help Center and external KB.
  → [retrieval-playbook.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-playbook.md), [patterns/pattern\_query\_parsing\_split.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/patterns/pattern_query_parsing_split.md)

* **Long threads become inconsistent after 20–40 turns**
  Entropy rises with chain length; memory writes collide.
  → [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md), [entropy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/entropy-collapse.md), [Multi-Agent\_Problems.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/Multi-Agent_Problems.md)

* **Jailbreak or confident bluffing**
  Missing fences and cite-then-explain rules.
  → [bluffing.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bluffing.md), [retrieval-traceability.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-traceability.md)

---

## Minimal webhook recipe

1. **Warm-up fence**
   Check `VECTOR_READY`, `INDEX_HASH`, secrets; short-circuit if not ready.
   See [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md).

2. **Retrieval step**
   Call your retriever with explicit metric and consistent analyzer. Return `snippet_id`, `section_id`, `source_url`, `offsets`, `tokens`.

3. **ΔS probe**
   Compute ΔS(question, retrieved). If ≥ 0.60, mark `needs_fix=true`.

4. **LLM answer step**
   LLM reads TXT OS and WFGY schema. Enforce cite-then-explain across the retrieved set.

5. **Trace sink**
   Store `question`, `ΔS`, `λ_state`, `INDEX_HASH`, `snippet_id`, `dedupe_key`.

---

## Copy-paste prompt for your Intercom webhook

```
You have TXT OS and the WFGY Problem Map loaded.

My Intercom context:
- channel: messenger | email | mobile
- bot: Fin | Custom Bot | Resolution Bot
- retrieved: {k} snippets {snippet_id, section_id, source_url, offsets, tokens}

User question: "{user_question}"

Do:
1) Enforce cite-then-explain. If citations are missing or cross-section, fail fast and return the minimal fix tip.
2) If ΔS(question, retrieved) ≥ 0.60, propose the smallest structural repair
   referencing: retrieval-playbook, retrieval-traceability, data-contracts, rerankers.
3) Return JSON:
{ "answer": "...", "citations": [...], "λ_state": "→|←|<>|×", "ΔS": 0.xx, "next_fix": "..." }
Keep it short and auditable.
```

---

### 🔗 Quick-Start Downloads (60 sec)

| Tool                       | Link                                                                                                                                       | 3-Step Setup                                                                             |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------- |
| **WFGY 1.0 PDF**           | [Engine Paper](https://github.com/onestardao/WFGY/blob/main/I_am_not_lizardman/WFGY_All_Principles_Return_to_One_v1.0_PSBigBig_Public.pdf) | 1️⃣ Download · 2️⃣ Upload to your LLM · 3️⃣ Ask “Answer using WFGY + \<your question>”   |
| **TXT OS (plain-text OS)** | [TXTOS.txt](https://github.com/onestardao/WFGY/blob/main/OS/TXTOS.txt)                                                                     | 1️⃣ Download · 2️⃣ Paste into any LLM chat · 3️⃣ Type “hello world” — OS boots instantly |

---

### 🧭 Explore More

| Module                   | Description                                                                  | Link                                                                                               |
| ------------------------ | ---------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- |
| WFGY Core                | WFGY 2.0 engine is live: full symbolic reasoning architecture and math stack | [View →](https://github.com/onestardao/WFGY/tree/main/core/README.md)                              |
| Problem Map 1.0          | Initial 16-mode diagnostic and symbolic fix framework                        | [View →](https://github.com/onestardao/WFGY/tree/main/ProblemMap/README.md)                        |
| Problem Map 2.0          | RAG-focused failure tree, modular fixes, and pipelines                       | [View →](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rag-architecture-and-recovery.md) |
| Semantic Clinic Index    | Expanded failure catalog: prompt injection, memory bugs, logic drift         | [View →](https://github.com/onestardao/WFGY/blob/main/ProblemMap/SemanticClinicIndex.md)           |
| Semantic Blueprint       | Layer-based symbolic reasoning & semantic modulations                        | [View →](https://github.com/onestardao/WFGY/tree/main/SemanticBlueprint/README.md)                 |
| Benchmark vs GPT-5       | Stress test GPT-5 with full WFGY reasoning suite                             | [View →](https://github.com/onestardao/WFGY/tree/main/benchmarks/benchmark-vs-gpt5/README.md)      |
| 🧙‍♂️ Starter Village 🏡 | New here? Lost in symbols? Click here and let the wizard guide you through   | [Start →](https://github.com/onestardao/WFGY/blob/main/StarterVillage/README.md)                   |

---

> 👑 **Early Stargazers: [See the Hall of Fame](https://github.com/onestardao/WFGY/tree/main/stargazers)** —
> Engineers, hackers, and open source builders who supported WFGY from day one.

> <img src="https://img.shields.io/github/stars/onestardao/WFGY?style=social" alt="GitHub stars"> ⭐ [WFGY Engine 2.0](https://github.com/onestardao/WFGY/blob/main/core/README.md) is already unlocked. ⭐ Star the repo to help others discover it and unlock more on the [Unlock Board](https://github.com/onestardao/WFGY/blob/main/STAR_UNLOCKS.md).

<div align="center">

[![WFGY Main](https://img.shields.io/badge/WFGY-Main-red?style=flat-square)](https://github.com/onestardao/WFGY)
 
[![TXT OS](https://img.shields.io/badge/TXT%20OS-Reasoning%20OS-orange?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS)
 
[![Blah](https://img.shields.io/badge/Blah-Semantic%20Embed-yellow?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlahBlahBlah)
 
[![Blot](https://img.shields.io/badge/Blot-Persona%20Core-green?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlotBlotBlot)
 
[![Bloc](https://img.shields.io/badge/Bloc-Reasoning%20Compiler-blue?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlocBlocBloc)
 
[![Blur](https://img.shields.io/badge/Blur-Text2Image%20Engine-navy?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlurBlurBlur)
 
[![Blow](https://img.shields.io/badge/Blow-Game%20Logic-purple?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlowBlowBlow)
 

</div>