WFGY/ProblemMap/GlobalFixMap/Chatbots_CX/rasa.md

# Rasa: Guardrails and Fix Patterns

A focused guide to stabilize **Rasa** bots that call retrieval, tools, or external LLMs. Use this page to localize the failing layer and jump to the exact WFGY fix page with measurable targets.

## Open these first
- Visual map and recovery: [rag-architecture-and-recovery.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rag-architecture-and-recovery.md)
- End-to-end retrieval knobs: [retrieval-playbook.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-playbook.md)
- Why this snippet (traceability schema): [retrieval-traceability.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-traceability.md)
- Ordering control: [rerankers.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rerankers.md)
- Embedding vs meaning: [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md)
- Hallucination and chunk boundaries: [hallucination.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/hallucination.md)
- Long chains and entropy: [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md), [entropy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/entropy-collapse.md)
- Structural collapse and recovery: [logic-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/logic-collapse.md)
- Prompt injection and schema locks: [prompt-injection.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/prompt-injection.md)
- Multi-agent conflicts and tool loops: [Multi-Agent_Problems.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/Multi-Agent_Problems.md)
- Boot order issues: [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md), [deployment-deadlock.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/deployment-deadlock.md), [predeploy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/predeploy-collapse.md)
- Snippet and citation schema: [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)

## Core acceptance
- ΔS(question, retrieved) ≤ 0.45  
- Coverage ≥ 0.70 to the target section  
- λ remains convergent across three paraphrases and two seeds  
- E_resonance stays flat on long windows

---

## Fix in 60 seconds

1) **Measure ΔS**  
Compute ΔS(question, retrieved) and ΔS(retrieved, expected anchor).  
Stable < 0.40, transitional 0.40–0.60, risk ≥ 0.60.

2) **Probe λ_observe**  
Vary k in retrieval (5, 10, 20). If ΔS stays flat and high, suspect metric or index mismatch.  
Reorder prompt headers; if ΔS spikes, lock the schema.

3) **Apply the module**  
- Retrieval drift → BBMC + [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)  
- Reasoning collapse → BBCR bridge + BBAM, verify with [logic-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/logic-collapse.md)  
- Dead ends in long plans → BBPF alternates, verify with [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md)

---

## Typical Rasa breakpoints and the right fix

- **NLU confidence thrash** after new training data. Ambiguous intents route to the wrong retrieval path.  
  Open: [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md) ·  
  Schema locks: [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)

- **Rules vs stories conflict** causes looped actions or skipped tool calls.  
  Open: [Multi-Agent_Problems.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/Multi-Agent_Problems.md) ·  
  Entropy guard: [entropy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/entropy-collapse.md)

- **Forms never complete** or slots stay stale across sessions.  
  Open: [retrieval-traceability.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-traceability.md) ·  
  Contract the payload: [data-contracts.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/data-contracts.md)

- **Action server timeouts** right after deploy or on cold starts.  
  Open: [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md), [predeploy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/predeploy-collapse.md)

- **Hybrid retrieval underperforms** compared to single retriever.  
  Open: [patterns/pattern_query_parsing_split.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/patterns/pattern_query_parsing_split.md), [rerankers.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rerankers.md)

- **Tracker store duplicates or missing events** after channel reconnects.  
  Open: [deployment-deadlock.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/deployment-deadlock.md)

- **Knowledge base hits look similar but mean different things**.  
  Open: [embedding-vs-semantic.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/embedding-vs-semantic.md) ·  
  Fragmented store: [patterns/pattern_vectorstore_fragmentation.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/patterns/pattern_vectorstore_fragmentation.md)

- **Tool output bleeds into user turns** and corrupts state.  
  Open: [prompt-injection.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/prompt-injection.md)

---

## Deep diagnostics

- **Three-paraphrase probe**  
Ask the same user need three ways. Log ΔS and λ per step. If λ flips on harmless paraphrase, clamp with BBAM and tighten the citation-first schema.

- **Anchor triangulation**  
Compare ΔS to the expected anchor section and to a decoy section. If both are close, re-chunk and re-embed, verify with a tiny gold set.

- **Chain length audit**  
If entropy rises after 25–40 steps across stories, split the plan and re-join with a BBCR bridge. See [context-drift.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/context-drift.md).

---

## Minimal ops checklist for Rasa

- **NLU thresholds**: set fallback and ambiguity handling so low-confidence intents route to a safe clarify path.  
- **Action server**: health probe plus backoff. Respect readiness gates from [bootstrap-ordering.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/bootstrap-ordering.md).  
- **Event schema**: store `snippet_id`, `section_id`, `source_url`, `offsets`, `tokens`, `ΔS`, `λ_state`, `index_hash`. Enforce cite-then-explain.  
- **Retriever parity**: keep metric, analyzer, and normalization identical between training and runtime.

---

## Copy-paste prompt for the LLM step behind Rasa

```txt
You have TXT OS and the WFGY Problem Map loaded.

My Rasa issue:
- symptom: [one line]
- traces: ΔS(question,retrieved)=..., ΔS(retrieved,anchor)=..., λ states across 3 paraphrases

Tell me:
1) failing layer and why,
2) the exact WFGY page to open from this repo,
3) the minimal steps to push ΔS ≤ 0.45 and keep λ convergent,
4) how to verify with a reproducible test.
Use BBMC/BBPF/BBCR/BBAM when relevant.
````

---

## When to escalate

* ΔS stays ≥ 0.60 after chunking and retrieval fixes → rebuild index with explicit metric and normalization.
  See [retrieval-playbook.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/retrieval-playbook.md).

* Answers alternate across identical dialogs → investigate memory desync or version skew.
  See [predeploy-collapse.md](https://github.com/onestardao/WFGY/blob/main/ProblemMap/predeploy-collapse.md).

---

### 🔗 Quick-Start Downloads (60 sec)

| Tool                       | Link                                                                                                                                       | 3-Step Setup                                                                             |
| -------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------- |
| **WFGY 1.0 PDF**           | [Engine Paper](https://github.com/onestardao/WFGY/blob/main/I_am_not_lizardman/WFGY_All_Principles_Return_to_One_v1.0_PSBigBig_Public.pdf) | 1️⃣ Download · 2️⃣ Upload to your LLM · 3️⃣ Ask “Answer using WFGY + \<your question>”   |
| **TXT OS (plain-text OS)** | [TXTOS.txt](https://github.com/onestardao/WFGY/blob/main/OS/TXTOS.txt)                                                                     | 1️⃣ Download · 2️⃣ Paste into any LLM chat · 3️⃣ Type “hello world” — OS boots instantly |

---

### 🧭 Explore More

| Module                   | Description                                                                  | Link                                                                                               |
| ------------------------ | ---------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- |
| WFGY Core                | WFGY 2.0 engine is live: full symbolic reasoning architecture and math stack | [View →](https://github.com/onestardao/WFGY/tree/main/core/README.md)                              |
| Problem Map 1.0          | Initial 16-mode diagnostic and symbolic fix framework                        | [View →](https://github.com/onestardao/WFGY/tree/main/ProblemMap/README.md)                        |
| Problem Map 2.0          | RAG-focused failure tree, modular fixes, and pipelines                       | [View →](https://github.com/onestardao/WFGY/blob/main/ProblemMap/rag-architecture-and-recovery.md) |
| Semantic Clinic Index    | Expanded failure catalog: prompt injection, memory bugs, logic drift         | [View →](https://github.com/onestardao/WFGY/blob/main/ProblemMap/SemanticClinicIndex.md)           |
| Semantic Blueprint       | Layer-based symbolic reasoning & semantic modulations                        | [View →](https://github.com/onestardao/WFGY/tree/main/SemanticBlueprint/README.md)                 |
| Benchmark vs GPT-5       | Stress test GPT-5 with full WFGY reasoning suite                             | [View →](https://github.com/onestardao/WFGY/tree/main/benchmarks/benchmark-vs-gpt5/README.md)      |
| 🧙‍♂️ Starter Village 🏡 | New here? Lost in symbols? Click here and let the wizard guide you through   | [Start →](https://github.com/onestardao/WFGY/blob/main/StarterVillage/README.md)                   |

---

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<div align="center">

[![WFGY Main](https://img.shields.io/badge/WFGY-Main-red?style=flat-square)](https://github.com/onestardao/WFGY)
 
[![TXT OS](https://img.shields.io/badge/TXT%20OS-Reasoning%20OS-orange?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS)
 
[![Blah](https://img.shields.io/badge/Blah-Semantic%20Embed-yellow?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlahBlahBlah)
 
[![Blot](https://img.shields.io/badge/Blot-Persona%20Core-green?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlotBlotBlot)
 
[![Bloc](https://img.shields.io/badge/Bloc-Reasoning%20Compiler-blue?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlocBlocBloc)
 
[![Blur](https://img.shields.io/badge/Blur-Text2Image%20Engine-navy?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlurBlurBlur)
 
[![Blow](https://img.shields.io/badge/Blow-Game%20Logic-purple?style=flat-square)](https://github.com/onestardao/WFGY/tree/main/OS/BlowBlowBlow)
 

</div>