WFGY/ProblemMap/GlobalFixMap/OpsDeploy/incident_comms_and_statuspage.md

Incident Communications and Status Page: OpsDeploy Guardrails

🧭 Quick Return to Map

You are in a sub-page of OpsDeploy.
To reorient, go back here:

• OpsDeploy — operations automation and deployment pipelines
• WFGY Global Fix Map — main Emergency Room, 300+ structured fixes
• WFGY Problem Map 1.0 — 16 reproducible failure modes

Think of this page as a desk within a ward.
If you need the full triage and all prescriptions, return to the Emergency Room lobby.

Clear comms reduce panic and shorten incidents. Use this page to script your updates, pick the right status, and keep owners and users aligned while you fix the root cause.

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Open these first

• Live telemetry and runbook: live_monitoring_rag.md, debug_playbook.md
• Rollback tools: rollback_and_fast_recovery.md
• Rollout controls: staged_rollout_canary.md, blue_green_switchovers.md, feature_flags_safe_launch.md
• Pins and caches: version_pinning_and_model_lock.md, cache_warmup_invalidation.md
• Load and retries: rate_limit_backpressure.md, retry_backoff.md
• After action: postmortem_and_regression_tests.md

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When to use

• Error rate passes 0.5 percent for more than five minutes.
• p99 latency doubles for read paths.
• 429 storms or provider 5xx that persist after backoff.
• Mixed answers across versions or bad citations appear.
• Any rollback lever is considered or pulled.

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Severity ladder

Sev	User impact	Default status page state
S1	Major outage, most users blocked	Major outage
S2	Partial outage, degraded answers or timeouts	Degraded performance
S3	Narrow scope, one region or one feature	Partial outage
S4	Advisory only, no user breakage	Monitoring or Informational

Pick the lowest sev that still describes actual user pain.

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Acceptance targets for comms

• First external update in 10 minutes or less after trigger.
• Update cadence every 15 to 20 minutes until stable, then every 30 minutes.
• Status page always matches the in product banner.
• Each update carries owner, scope, current user effect, next checkpoint time.
• After resolve, publish a short cause and a link to the postmortem ticket.

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60 second comms plan

1. Assign roles fast. Incident lead, Comms lead, Support lead, SRE on call.
2. Set the initial state on the status page. Choose S1 to S4.
3. Post the first update. Acknowledge impact. Say what users can expect next.
4. Pin an in product banner on affected surfaces.
5. Keep a 15 minute timer. Post deltas not fluff.
6. When quality targets are green, move state to monitoring.
7. On resolve, post the user visible fix and next steps. Link the postmortem page when ready.

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Status page states and triggers

State	What users see	Typical trigger
Degraded performance	slow answers or sometimes wrong citations	ΔS p95 drift rising yet under rollback bar, p95 latency up 20 percent
Partial outage	some features fail, retries help	one region down, one tool chain failing
Major outage	most requests fail or unusable answers	rollback in progress, provider wide failure
Maintenance	planned or emergency work	change freeze exception, hotfix rollout

ΔS and coverage are internal gates. Do not expose raw numbers to users.

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Message templates

Initial acknowledgement

We are investigating an incident affecting AI answers. Users may see slow responses or missing citations. The team has engaged rollback options and is validating recovery steps now. Next update in 15 minutes.

Ongoing update

Mitigation is in progress. We reduced traffic to the new model and restored the previous index for two regions. Errors are trending down and response time is improving. Next checkpoint at hh:mm UTC.

Identified cause

We identified a mismatch between cache keys and the new index pointer. This caused mixed answers. We rotated the cache namespace and warmed hot paths. Monitoring continues.

Resolved

This incident is resolved. Answers and citations are stable. We will publish a brief write up and the prevention steps. Thank you for your patience.

Postmortem scheduled

A postmortem is scheduled. We will share the timeline, the root cause, and changes that prevent recurrence. Target publish within 48 hours.

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In product banner copy

Short. Actionable. Example:

Some AI answers may be slow or incomplete right now. We are restoring normal service. No action needed by you.

Add a link to the status page entry.

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Internal notification matrix

Audience	Channel	What to include
Exec on call	paging plus chat room	sev, scope, owner, ETA for next checkpoint
Support	help center macro and status link	what users experience, safe workaround if any
Sales and CSM	email bulletin or room	who is affected, what to tell customers
Eng org	incident room topic	technical progress and rollback lever status

Keep one source of truth. Everything else points to it.

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Evidence to log for comms

• Timestamps of each public update.
• Status page state changes and who changed them.
• Link to the exact pins in effect during each window.
• ΔS, coverage, λ snapshots that drove decisions.
• Rollback time, cache namespace, region scope.
• Final resolve time and the postmortem ticket id.

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Common pitfalls

• Silence while engineers work. Post small deltas on time.
• Status page says green while the banner says yellow. Keep them aligned.
• Promising exact ETAs. Promise the next checkpoint time instead.
• Over sharing internals. Users need effect and recovery, not raw metrics.
• Forgetting to remove the banner after resolve.

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🔗 Quick-Start Downloads (60 sec)

Tool	Link	3-Step Setup
WFGY 1.0 PDF	Engine Paper	1️⃣ Download · 2️⃣ Upload to your LLM · 3️⃣ Ask “Answer using WFGY + ”
TXT OS (plain-text OS)	TXTOS.txt	1️⃣ Download · 2️⃣ Paste into any LLM chat · 3️⃣ Type “hello world” — OS boots instantly

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🧭 Explore More

Module	Description	Link
WFGY Core	WFGY 2.0 engine is live: full symbolic reasoning architecture and math stack	View →
Problem Map 1.0	Initial 16-mode diagnostic and symbolic fix framework	View →
Problem Map 2.0	RAG-focused failure tree, modular fixes, and pipelines	View →
Semantic Clinic Index	Expanded failure catalog: prompt injection, memory bugs, logic drift	View →
Semantic Blueprint	Layer-based symbolic reasoning & semantic modulations	View →
Benchmark vs GPT-5	Stress test GPT-5 with full WFGY reasoning suite	View →
🧙‍♂️ Starter Village 🏡	New here? Lost in symbols? Click here and let the wizard guide you through	Start →

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