name: 🔧 Installation Issue
description: Report problems with installation, setup, or connectivity
title: "[Install]: "
labels: ["installation", "needs-triage"]
body:
  - type: markdown
    attributes:
      value: |
        ## ⚠️ Before You Continue

        **Please try these resources first:**

        1. 🤖 **[Installation Assistant ChatGPT](https://chatgpt.com/g/g-68776e2765b48191bd1bae3f30212631-open-notebook-installation-assistant)** - Our AI assistant can help you troubleshoot most installation issues instantly!

        2. 📚 **[Installation Guide](https://github.com/lfnovo/open-notebook/blob/main/docs/getting-started/installation.md)** - Comprehensive setup instructions

        3. 🐋 **[Docker Deployment Guide](https://github.com/lfnovo/open-notebook/blob/main/docs/deployment/docker.md)** - Detailed Docker setup

        4. 🦙 **Ollama Issues?** Read our [Ollama Guide](https://github.com/lfnovo/open-notebook/blob/main/docs/features/ollama.md) first

        5. 💬 **[Discord Community](https://discord.gg/37XJPXfz2w)** - Get real-time help from the community

        ---

        If you've tried the above and still need help, please fill out the form below with as much detail as possible.

  - type: dropdown
    id: installation-method
    attributes:
      label: Installation Method
      description: How are you trying to install Open Notebook?
      options:
        - Docker (single container - v1-latest-single)
        - Docker (multi-container - docker-compose)
        - Local development (make start-all)
        - Other (please specify below)
    validations:
      required: true

  - type: textarea
    id: issue-description
    attributes:
      label: What is the issue?
      description: Describe the installation or setup problem you're experiencing
      placeholder: |
        Example: "I can't connect to the database" or "The container won't start" or "Getting 404 errors when accessing the UI"
    validations:
      required: true

  - type: textarea
    id: logs
    attributes:
      label: Logs
      description: |
        Please provide relevant logs. **This is very important for diagnosing issues!**

        **How to get logs:**
        - Docker single container: `docker logs open-notebook`
        - Docker Compose: `docker compose logs -f`
        - Specific service: `docker compose logs -f open_notebook`
      placeholder: |
        Paste your logs here. Include the full error message and stack trace if available.
      render: shell
    validations:
      required: false

  - type: textarea
    id: docker-compose
    attributes:
      label: Docker Compose Configuration
      description: |
        If using Docker Compose, please paste your `docker-compose.yml` file here.

        **⚠️ IMPORTANT: Redact any sensitive information (API keys, passwords, etc.)**
      placeholder: |
        services:
          open_notebook:
            image: lfnovo/open_notebook:v1-latest-single
            ports:
              - "8502:8502"
              - "5055:5055"
            environment:
              - OPENAI_API_KEY=sk-***REDACTED***
            ...
      render: yaml
    validations:
      required: false

  - type: textarea
    id: env-file
    attributes:
      label: Environment File
      description: |
        If using an `.env` or `docker.env` file, please paste it here.

        **⚠️ IMPORTANT: REDACT ALL API KEYS AND PASSWORDS!**
      placeholder: |
        SURREAL_URL=ws://surrealdb:8000/rpc
        SURREAL_USER=root
        SURREAL_PASSWORD=***REDACTED***
        OPENAI_API_KEY=sk-***REDACTED***
        ANTHROPIC_API_KEY=sk-ant-***REDACTED***
      render: shell
    validations:
      required: false

  - type: textarea
    id: system-info
    attributes:
      label: System Information
      description: Tell us about your setup
      placeholder: |
        - Operating System: Ubuntu 22.04 / Windows 11 / macOS 14
        - Docker version: `docker --version`
        - Docker Compose version: `docker compose version`
        - Architecture: amd64 / arm64 (Apple Silicon)
        - Available disk space: `df -h`
        - Available memory: `free -h` (Linux) or Activity Monitor (Mac)
    validations:
      required: false

  - type: textarea
    id: additional-context
    attributes:
      label: Additional Context
      description: Any other information that might be helpful
      placeholder: |
        - Are you behind a corporate proxy or firewall?
        - Are you using a VPN?
        - Have you made any custom modifications?
        - Did this work before and suddenly break?
    validations:
      required: false

  - type: checkboxes
    id: checklist
    attributes:
      label: Pre-submission Checklist
      description: Please confirm you've tried these steps
      options:
        - label: I tried the [Installation Assistant ChatGPT](https://chatgpt.com/g/g-68776e2765b48191bd1bae3f30212631-open-notebook-installation-assistant)
          required: false
        - label: I read the relevant documentation ([Installation Guide](https://github.com/lfnovo/open-notebook/blob/main/docs/getting-started/installation.md) or [Ollama Guide](https://github.com/lfnovo/open-notebook/blob/main/docs/features/ollama.md))
          required: false
        - label: I searched existing issues to see if this was already reported
          required: true
        - label: I redacted all sensitive information (API keys, passwords, etc.)
          required: true