--- title: Bug description: 'Follow these simple steps to report bugs and help improve our product for everyone:' --- Bug Report ### Step 1: Open Report a bug 1. In the top bar, click the **Support** (help) icon 1. Choose **Report a bug** ### Step 2: Describe the issue and save diagnostics 1. Enter what went wrong. Optionally add **steps to reproduce** 1. Click **Save diagnostics and open email** 1. Choose where to save the **diagnostics ZIP** (it includes app logs and a `bug_report.txt` file) Your default email app opens addressed to **info@eigent.ai** with a pre-filled message. ### Step 3: Send the email 1. **Attach the ZIP** you just saved to the message (the mail app cannot add this automatically) 1. Add screenshots or other files if they help, then send ### Step 4: Join Our Community for Real-time Support ### For English-speaking Users: - Join our **CAMEL-AI Discord** **🤖｜eigent** channel : https://discord.com/invite/CNcNpquyDc for bug discussions and community support - Get direct assistance from our team and community members ### For Chinese-speaking Users: - Add our WeChat assistant: **CamelAIOrg** to join the **bug fix group** for Chinese community support - Communicate with our Chinese-speaking support team ### Alternative: GitHub Issues Developers and technical users are welcome to report issues directly through our GitHub issues: - **Repository URL**: https://github.com/eigent-ai/eigent - Submit detailed issues with reproduction steps **Optional:** In the same **Report a bug** dialog, use **Download logs** to save a single log file (without the full diagnostics ZIP). ## Important Notes - Always include the diagnostics ZIP (or log export) when reporting bugs for faster resolution - Provide as much detail as possible in your bug description - Screenshots help our team understand visual issues more quickly - Our community channels provide the fastest response times for urgent issues Thank you for helping us improve our product through your feedback and bug reports!