update readme

docs/troubleshooting/support.md

@@ -0,0 +1,93 @@
+---
+title: Support
+description: Find answers to frequently asked questions.
+---
+
+For account and billing questions, email our support team at [info@eigent.ai](mailto:info@eigent.ai).
+
+Eigent offers flexible plans for every type of user, from individuals to large enterprises. Our services are divided into two main categories: Cloud and Self-Hosted.
+
+### Cloud Service
+
+Our Cloud Service is a subscription-based offering that gives you access to Eigent's powerful AI models and infrastructure without any setup.
+
+- **Free:** Perfect for getting started. Includes **500 Credits** per month.
+- **Plus:** For more frequent users. Includes **2,000 Credits** per month.
+- **Pro:** For power users who need advanced capabilities. Includes **10,000 Credits** per month.
+- **Add-On Packs:** If you run out of Credits, you can purchase an Add-On Pack at any time to top up your account.
+
+> *Credits never expire within the billing cycle and you can top‑up at any time.*
+> 
+> *Unused Credits from your monthly plan allowance do not roll over to the next month.*
+> *Credits from Add-On Packages will carry over to subsequent billing cycles.*
+> 
+> 
+> *See your Credits Usage directly in Settings → Account → [Manage](https://www.eigent.ai/dashboard).*
+> 
+
+### Self-Hosted Service
+
+For users who require more control, privacy, and customization, we offer self-hosted solutions. To view more open-source information, please visit [GitHub](https://github.com/eigent-ai/eigent).
+
+- **Free:** Designed for individual users, open-source developers, small teams, or non-commercial projects. This plan requires you to host your own models and provide your own API keys. 
+
+- **Scalable:** Ideal for teams requiring enhanced reliability and support. This plan also allows for  logo and brand customization.
+
+- **Custom:** A bespoke solution for enterprise clients with specific needs for features, support, security and control.
+
+For inquiries about our Scalable and Custom plans, please please refer to our [**License**](https://github.com/eigent-ai/eigent) or email us at **info@eigent.ai**.
+
+## Credits & Billing
+
+### How Credits work?
+
+- 1 USD = 100 Credits for top‑ups.
+- Credits are the currency you use to power your tasks in Eigent's Cloud Service. Every action that uses our cloud service consumes Credits.
+
+### Free Credits and Trials
+
+- New sign‑ups get **1000** bonus Credits.
+- To reward active users, we grant **200** Credits every day you use the app. Unused amounts don’t roll over to the next day.
+- All paid subscription plans (Plus and Pro) come with a **7-day free trial**. You can cancel anytime within this period at no charge.
+
+### **Upgrading or Topping‑up**
+
+- Click **User** icon in the Eigent webpage.
+- Click **Account Settings** to open your personal account page.
+- Click **Upgrade** to move to a higher tier with more monthly Credits.
+- Click **+ Add Credits** to purchase an Add-On Pack when you've used up your monthly allowance.
+
+![Support Dashboard](/docs/images/support_dashboard.png)
+
+
+### Invitation Code
+
+Just below your plan card you’ll see your exclusive invitation code. Share it with a friend! Both of you automatically receive **500 Credits** once they register.
+
+### Credits Usage
+
+Scroll to credits usage dashboard to view:
+
+- **Total Credits**: Your current available balance.
+- **Daily Refreshed Credits:** Your 200‑Credit daily bonus countdown. These daily credits are used first before your main balance is touched.
+- **Credits History:** This is a log of all transactions on your account. You can see how Credits were added (e.g., `monthly`, `invite`, `register`) and how they were spent (`consume`).
+
+
+**Note on Balance**
+
+Your balance is calculated based on the total credits added minus the total consumed within your current billing cycle.
+
+If your balance becomes negative, it will be displayed as **0**. This means your service may be restricted until new Credits are added to your account.
+
+### Billing Cycle and Cancellations
+
+- For free users, your monthly cycle starts on the date you registered. For subscribers, it starts on the date of your first successful subscription.
+- Daily active credits are used first (no rollover), followed by monthly pack credits (no rollover to next month), and finally, top-up pack credits (which don't expire).
+- You can cancel any subscription or Add-On Pack purchase within 7 days for a full refund.
+    - Plan resets to Free and billing cycle resets to registration date.
+    - Credits balance re‑computed according to Free‑tier rules.
+- How do I cancel my subscription? Please contact **infot@eigent.ai.**
+- You can download invoices from the payment confirmation email sent to your registered email address.
+
+
+For any questions about your bill or account status, email us anytime at [info@eigent.ai](mailto:info@eigent.ai).