### term
- Enterprise Service Management (ESM), SimpleOne 
- Система менеджмента сервисов (СМС), service management system (SMS) vs IT service management [iso20000](https://en.wikipedia.org/wiki/ISO/IEC_20000) 


### см. также
- https://github.com/bpmbpm/doc/tree/main/BPM/TERM
- https://github.com/bpmbpm/doc/blob/main/EA/term.md
- https://github.com/bpmbpm/doc/tree/main/IT/term.md