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ProblemMap/GlobalFixMap/Chatbots_CX/freshchat.md
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# Freshchat (Freshworks): Guardrails and Fix Patterns
<details>
<summary><strong>🧭 Quick Return to Map</strong></summary>
<br>
> You are in a sub-page of **Chatbots & CX**.
> To reorient, go back here:
>
> - [**Chatbots & CX** — customer dialogue flows and conversational stability](./README.md)
> - [**WFGY Global Fix Map** — main Emergency Room, 300+ structured fixes](../README.md)
> - [**WFGY Problem Map 1.0** — 16 reproducible failure modes](../../README.md)
>
> Think of this page as a desk within a ward.
> If you need the full triage and all prescriptions, return to the Emergency Room lobby.
</details>
A focused guide to stabilize Freshchat based CX bots that call RAG, tools, human handoff, and long threads. Use this page to locate the failing layer fast, then jump into the exact WFGY repair.
## Open these first