diff --git a/docs/architecture/v6-pricing-and-tiering.md b/docs/architecture/v6-pricing-and-tiering.md index 7f016c93e..b48b199a6 100644 --- a/docs/architecture/v6-pricing-and-tiering.md +++ b/docs/architecture/v6-pricing-and-tiering.md @@ -5,7 +5,7 @@ > This file remains the detailed pricing evidence/spec and must stay aligned with the release-control source. > **Status:** APPROVED — Current commercial contract. -> **Date:** 2026-07-14 +> **Date:** 2026-09-19 > **Replaces:** All previous pricing documents and v5 pricing structure. This document is the single source of truth for Pulse v6 pricing, tiering, feature @@ -188,17 +188,34 @@ are bundled, but they are supporting entitlements rather than evidence of a prod ### Self-hosted license and support scope -- One Relay or Pro subscription covers one owner-operated Pulse environment. +- One Relay or Pro subscription covers one customer-owned Pulse environment. + Customer-owned environments remain owner-operated when administered by an + appointed IT contractor or MSP. - Monitored systems and child resources are not metered. - The subscription permits three concurrent activations inside that environment - for primary, migration, and recovery use. Independently operated client - environments require MSP. + for primary, migration, and recovery use. These slots do not license unrelated + customer environments. +- Each customer may own a separate Relay or Pro subscription and independent + installation. An IT contractor or MSP may install, configure, monitor, and + maintain it without changing license ownership or requiring an MSP agreement. +- A provider-owned entitlement across client workspaces requires MSP. One + standard subscription must not be pooled, resold, or shared across unrelated + customers. +- Community remains MIT-licensed. Independent customer installations and paid + administration of the open-source core do not require a commercial or MSP license. - Verified administrative ownership transfer is supported; resale, sharing, and unverified third-party assignment are prohibited. - Relay and Pro include verified commercial support for billing, activation, transfer, configuration, and diagnostics, typically within two business days. This is not a contractual SLA or priority-support commitment. +**Readiness assertion `customer-owned-contractor-administration`, adopted +2026-09-19:** Public terms, pricing copy, and support answers must preserve the +distinction between independent customer-owned installations administered by a +contractor and a provider-owned MSP service. Outside IT support alone must never +trigger an MSP requirement. This clarification adds no new plan, price, +activation slot, seat allowance, or entitlement. + ### Pro+ — Legacy continuity tier only Existing Pro+ entitlements remain supported for continuity, but Pro+ is no longer part of @@ -257,6 +274,11 @@ pass the governed Cloud reopening gate. ## MSP Tiers (Provider-hosted, request-assisted) +MSP provides a provider-owned entitlement across client workspaces, central +management, and one commercial relationship. It is not required merely because +the same contractor administers several independently customer-owned Community, +Relay, or Pro installations. + Pulse MSP is not the shared-process organization model. The default MSP route is provider-hosted: the MSP runs a Stripe-free control plane that creates one isolated Pulse runtime/container per client workspace. A signed MSP license sets the plan version and client workspace cap. Pulse-hosted MSP is an optional request-assisted path where Pulse operates that provider stack. MSP is an assisted preview, not a public self-serve checkout path. Public copy @@ -581,6 +603,7 @@ explain monitored-system identity: | Date | Change | Author | |---|---|---| +| 2026-09-19 | Clarified that independent customer-owned installations may be administered by contractors without an MSP agreement. Reserved MSP for provider-owned entitlements across client workspaces and preserved the prohibition on pooling standard subscriptions. | Richard | | 2026-07-10 | Made public marketing product-led rather than release-led. Version identifiers remain available for version-sensitive lifecycle tasks and technical contracts, but no longer frame homepage, product, pricing, or acquisition copy. | Richard | | 2026-07-10 | Reframed Community, Relay, and Pro as distinct job-based product choices rather than a good/better/best ladder. Removed product recommendations from public pricing while preserving Relay connectivity as a bundled Pro entitlement. | Richard | | 2026-06-02 | Reconciled MSP pricing evidence with the provider-operated architecture: signed MSP license, Stripe-free provider control plane, isolated Pulse runtime per client, 5/15/40 client workspace caps, and request-assisted access until launch approval. | Richard |