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Govern verified support case handling
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rcourtman 2026-06-16 16:46:46 +01:00
parent 84f6302450
commit d06c0a24b7
1 changed files with 19 additions and 1 deletions
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20
docs/release-control/v6/internal/status.json
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@ -6101,7 +6101,7 @@
},
{
"id": "commercial-support-operations-canonical-case",
"summary": "Confirm commercial support operations resolve customer, invoice, subscription, Stripe, and local license records through the canonical Pulse Pro support-case system before support-side cancellation or invoice-document handling; operators must not rely on ad hoc Gmail-to-Stripe matching for data-protection-sensitive actions.",
"summary": "Confirm commercial support operations resolve customer, invoice, subscription, Stripe, local license, license-transfer, configuration-review, and diagnostics-review records through canonical Pulse Pro support systems before data-protection-sensitive handling; operators must not rely on ad hoc Gmail-to-Stripe or Gmail-to-license matching for those actions.",
"owner": "project-owner",
"blocking_level": "release-ready",
"minimum_evidence_tier": "local-rehearsal",
@ -6111,6 +6111,12 @@
"L2"
],
"evidence": [
{
"repo": "pulse-pro",
"path": "landing-page/manage.html",
"kind": "file",
"evidence_tier": "local-rehearsal"
},
{
"repo": "pulse-pro",
"path": "license-server/admin_support.go",
@ -6128,6 +6134,18 @@
"path": "license-server/main.go",
"kind": "file",
"evidence_tier": "local-rehearsal"
},
{
"repo": "pulse-pro",
"path": "license-server/support_cases.go",
"kind": "file",
"evidence_tier": "test-proof"
},
{
"repo": "pulse-pro",
"path": "license-server/support_cases_test.go",
"kind": "file",
"evidence_tier": "test-proof"
}
]
},