Merge pull request #76 from safing/feature/add-faqs

Add get help FAQ's
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Dave Gson 2020-06-16 15:02:14 +02:00 committed by GitHub
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6 changed files with 164 additions and 54 deletions

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@ -42,7 +42,7 @@ assets_server_url: https://assets.safing.io/
company_agreement_url: https://www.firmenmonitor.at/Secure/CompanyDetail.aspx?CID=761761
download_linux_url: https://updates.safing.io/latest/linux_amd64/packages/portmaster-installer.deb
download_windows_url: https://updates.safing.io/latest/windows_amd64/packages/portmaster-installer.exe
github_url: https://github.com/Safing
github_url: https://github.com/safing
github_linux_wiki_url: https://github.com/safing/portmaster/wiki/Linux
github_windows_wiki_url: https://github.com/safing/portmaster/wiki/Windows
invidious_channel_url: https://invidio.us/channel/UC_6TW053IlS4M22g7CxnukA

38
_data/faq.yml Normal file
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@ -0,0 +1,38 @@
spn:
- q: Is the SPN like Tor?
a: The SPN is heavily inspired by Tor, but the mission is different. Next to tightly integrating with other privacy modules, the main focus of the SPN is easy protection for your whole computer, not just your browser. Additionally it spreads your connections across the globe instead of routing everything through the same circuit.
link:
text: Read our comparison blog to find out more.
url: https://safing.io/blog/2020/01/22/how-the-spn-compares-to-tor/
- q: How does the SPN compare to VPNs?
a: The VPN technology was built to securely connect two company locations. However, the SPN was developed from the ground up to protect user privacy. As a result the SPN can easily outperform VPNs in every aspect.
link:
text: Read our blog post to read all about the differences.
url: /blog/2020/01/22/how-the-spn-compares-to-vpns/
- q: Are all connections routed through the SPN?
a: Yes, when enabled the Portmaster routes all Internet connections through the Safing Privacy Network.
- q: Does the SPN route all connections individually? So every connection exits on a different node?
a: Yes. Every connection is routed separately, giving you a vast amount of identities (IP addresses).
link:
text: View this explainer image showing a computer connecting to Steam, ProtonMail and Spotify.
url: https://safing.io/assets/img/spn-labeled/spn-community.png
- q: Does the SPN route connections on a per app basis?
a: No, it routes every connection individually. So as an example, when you open several websites in different tabs in your browser, every connection will be calculated individually.
- q: Am I totally safe from tracking with the SPN? What do service providers see when connecting through the SPN?
a: No. This is just one piece of the puzzle. The SPN only protects your IP-address from exposure, but there are still many other ways services can track and identify you. These include fingerprinting (mostly in browsers), authentication (when logged in to a service), mouse movements (malicious javascripts), etc...
- q: Can services still identify me through other methods?
a: Yes, this is just one piece of the puzzle. There are multiple ways services track you, like browser fingerprinting, malicious javascripts, etc... And if you log into services, such as your Google account, they will mostly still know it is you, even though you protect your IP address.
- q: Does the SPN only protect my browser?
a: The SPN reroutes all your computers connections, including those of your browser.
- q: Can I safely log in to sites via the SPN? Like my bank account etc?
a: Yes. All serious websites use secure https connections, which encrypts the content of your connection (like login credentials) before the Portmaster wraps them in onion encryption. So no ISP architecture or SPN exit node will be able to manipulate that data. It is protected by https all the way to the destination server.
- q: What platforms will you support?
a: Since the SPN is integrated into the Portmaster, for our the pre-alpha stage we will only support Windows and Linux. Mac and Mobile are planned, but are further down the road.
- q: Is there a free trial version for people interested in the SPN?
a: No. Providing the network costs us money, so we charge accordingly. However, the privacy filter and DNS Resolver, which add a great value to your privacy, are and will remain free to use.
portmaster:
- q: Since the Portmaster can block ads and trackers, do I still need an ad-blocker for my browser?
a: Yes, we highly recommend to continue using adblockers, such as uBlock Origin, uMatrix, or similar. They give you more fine grained control over domains. iE you can allow certain domains to allow css files & images while blocking cookies & javascripts. The Portmaster cannot make this distinction.
- q: What platforms do you support?
a: Currently we support Windows and Linux. Mac and Mobile are planned, but are further down the road.
# ## The Portmaster can block ads and trackers. Do I still need a ad-blocking web extension?

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@ -105,7 +105,7 @@ title: Safing - Love Freedom
</div>
<div class="inline-block max-w-lg">
<span style="font-size: 12rem; font-weight: 800; margin-top: -9rem; opacity: 0.05;" class=" z-0 absolute bg-top md:-ml-12">02</span>
<h2 class="text-5xl tracking-tight font-extrabold leading-none py-10 lg:w-2/3">All-Around System Privacy</h2>
<h2 class="text-5xl tracking-tight font-extrabold leading-none py-10 lg:w-2/3">All-Round System Privacy</h2>
<p class="text-md opacity-55 max-w-lg">
Enforce DNS-over-TLS and block connections on a system wide level. Protect your whole computer, not only your browser. Free to use.
</p>

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@ -55,7 +55,7 @@ redirect_from:
</div>
<div class="inline-block max-w-lg">
<h2 style="max-width: 400px; line-height: 60px;" class="text-5xl tracking-tight font-extrabold leading-none py-10 lg:w-auto">
All-Around System Privacy
All-Round System Privacy
</h2>
<p class="text-md opacity-55 max-w-lg">
Since the Portmaster sits on your kernel, you can finally protect your whole computer, not just your browser. Do you want to block Ads and Analytics for your whole operating system? Or whole countries? The Portmaster has you covered.
@ -210,6 +210,9 @@ redirect_from:
repository, problems with the user interface on the <a class="link" href="{{ site.github_url }}/portmaster-ui/issues">portmaster-ui</a>
repo and ask for help on <a class="link" href="{{ site.reddit_url }}">Reddit</a>
</p>
<p style="color: #727272;" class="pt-8 max-w-lg mx-auto text-center font-medium">
<a class="link" href="/support/#portmaster-faq">Check out the FAQ</a> or ask us <a class="link" href="/support/">any question</a> we did not answer yet.
</p>
</div>
<div>

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@ -161,7 +161,7 @@ layout: page
</section>
<section class="mt-16 lg:mt-48">
<div class="items-center h-full">
<div id="Pricing">
<div>
<div class="max-w-full mx-auto px-4 sm:px-6">
<div class="py-12 bg-white">
<div class="max-w-screen-xl mx-auto px-4 sm:px-6 lg:px-8" id="pricing">
@ -242,51 +242,32 @@ layout: page
</div>
<div class="mt-6 pt-10 text-center md:text-left">
<dl class="md:grid md:grid-cols-2 md:gap-8">
{% for faq in site.data.faq.spn %}
<div>
<h1 class="text-xl pb-4">
{{ faq.q }}
</h1>
<dd class="mt-2">
<p class="text-md opacity-55">
{{ faq.a }}
</p>
</dd>
{% if faq.link %}
<p class="text-md pt-4" style="color: #727272;">
<a class="link" href="{{ faq.link.url }}">
{{ faq.link.text }}
</a>
</p>
{% endif %}
</div>
{% endfor %}
<div>
<div>
<h1 class="text-xl pb-4">How does the SPN compare to Tor?</h1>
<dd class="mt-2">
<p class="text-md opacity-55">
Tor is a great project which has pioneered privacy technology and is a firm player in the space while the SPN has fresh, innovative solutions which tackle uncharted ground and focuses on ease of use before all. Depending on your threat model, the SPN may be an alternative to Tor. Or it might not.
</p>
<p class="text-md pt-4" style="color: #727272;">
<a class="link" href="{{ site.blog_url }}2020/01/22/how-the-spn-compares-to-tor/">
Read our blog post to read all about the differences.
</a>
</p>
</dd>
</div>
<div class="mt-12">
<h1 class="text-xl pb-4">What platforms will you support?</h1>
<dd class="mt-2">
<p class="text-md opacity-55">
Since the SPN is integrated into the Portmaster, for our the pre-alpha stage we will only support Windows and Linux. Mac and Mobile are planned, but are further down the road.
</p>
</dd>
</div>
</div>
<div class="mt-12 md:mt-0">
<div>
<h1 class="text-xl pb-4">How does the SPN compare to VPNs?</h1>
<dd class="mt-2">
<p class="text-md opacity-55">
The VPN technology was built to securely connect two company locations. However, the SPN was developed from the ground up to protect user privacy. As a result the SPN can easily outperform VPNs in every aspect.
</p>
<p class="text-md pt-4" style="color: #727272;">
<a class="link" href="{{ site.blog_url }}2020/01/22/how-the-spn-compares-to-vpns/">
Read our blog post to read all about the differences.
</a>
</p>
</dd>
</div>
<div class="mt-12">
<h1 class="text-xl pb-4">Where can I find your source code?</h1>
<dd class="mt-2">
<p class="text-md" style="color: #727272;">
You can find our code on <a href="{{ site.github_url }}" class="link">Github</a>. <a href="{{ site.github_url }}/portmaster/" class="link">The Portmaster</a>, the <a href="{{ site.github_url }}/portmaster-ui/" class="link">Portmaster UI</a> and <a href="{{ site.github_url }}/web/" class="link">this website</a> have their respective repositories. <a href="{{ site.github_url }}/jess/" class="link">Jess</a>, the heart of the SPN, which got audited by Cure53, is also already online. The rest of the SPN will follow suit as we go live.
</p>
</dd>
</div>
<h1 class="text-xl pb-4">Where can I find your source code?</h1>
<dd class="mt-2">
<p class="text-md" style="color: #727272;">
You can find our code on <a href="{{ site.github_url }}" class="link">Github</a>. <a href="{{ site.github_url }}/portmaster/" class="link">The Portmaster</a>, the <a href="{{ site.github_url }}/portmaster-ui/" class="link">Portmaster UI</a> and <a href="{{ site.github_url }}/web/" class="link">this website</a> have their respective repositories. <a href="{{ site.github_url }}/jess/" class="link">Jess</a>, the heart of the SPN, which got audited by Cure53, is also already online. The rest of the SPN will follow suit as we go live.
</p>
</dd>
</div>
</dl>
</div>

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@ -3,8 +3,8 @@ title: Get Help
layout: page
---
<header class="h-screen">
<div class="flex items-center h-screen">
<header class="h-full py-40">
<div class="flex items-center">
<div class="container mx-auto px-8 sm:px-0">
<div class="text-center">
<h2 class="text-5xl sm:text-6xl tracking-tight font-extrabold leading-none py-10">
@ -33,7 +33,7 @@ layout: page
</div>
</header>
<section style="margin-top: -14rem;" id="portmaster">
<section class="mb-10 md:mb-20 lg:mb-40" id="portmaster">
<div class="items-center h-full">
<div class="max-w-full mx-auto px-4 sm:px-6">
<div class="py-12 bg-white">
@ -65,7 +65,7 @@ layout: page
issues on your end by yourself.</span>
</p>
</div>
<div class="py-10 block grid lg:flex lg:grid-cols-3 gap-10 justify-center ">
<div class="py-5 block grid lg:flex lg:grid-cols-3 gap-10 justify-center ">
<a href="{{ site.github_url }}/portmaster/issues" class="flex items-center mx-auto text-center">
<button type="button" style="background-color: #000;" class="transform hover:scale-95 hover:opacity-100 inline-flex items-center px-10 py-3 border border-transparent text-xs leading-5 font-extrabold rounded-full text-white hover:bg-indigo-500 focus:outline-none focus:border-indigo-700 active:bg-indigo-700 transition duration-150 ease-in-out uppercase">
Portmaster Repo
@ -92,9 +92,53 @@ layout: page
</div>
</div>
</div>
<div class="bg-white" id="portmaster-faq">
<div class="max-w-screen-xl mx-auto md:pt-12 lg:pt-20 pb-16 sm:pb-20 px-4 sm:px-6 lg:pb-28 lg:px-8">
<div class="text-center pb-12">
<h2 class="text-5xl tracking-tight font-extrabold leading-none py-10 text-center">
FAQ
</h2>
<p class="text-md opacity-55">
Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.
</p>
</div>
<div class="mt-6 pt-10 text-center md:text-left">
<dl class="md:grid md:grid-cols-2 md:gap-8">
{% for faq in site.data.faq.portmaster %}
<div>
<h1 class="text-xl pb-4">
{{ faq.q }}
</h1>
<dd class="mt-2">
<p class="text-md opacity-55">
{{ faq.a }}
</p>
</dd>
{% if faq.link %}
<p class="text-md pt-4" style="color: #727272;">
<a class="link" href="{{ faq.link.url }}">
{{ faq.link.text }}
</a>
</p>
{% endif %}
</div>
{% endfor %}
<div>
<h1 class="text-xl pb-4">Where can I find your source code?</h1>
<dd class="mt-2">
<p class="text-md" style="color: #727272;">
You can find our code on <a href="{{ site.github_url }}" class="link">Github</a>. <a href="{{ site.github_url }}/portmaster/" class="link">The Portmaster</a>, the <a href="{{ site.github_url }}/portmaster-ui/" class="link">Portmaster UI</a> and <a href="{{ site.github_url }}/web/" class="link">this website</a> have their respective repositories. <a href="{{ site.github_url }}/jess/" class="link">Jess</a>, the heart of the SPN, which got audited by Cure53, is also already online. The rest of the SPN will follow suit as we go live.
</p>
</dd>
</div>
</dl>
</div>
</div>
</div>
</section>
<section style="margin-top: 3rem; margin-bottom: 5rem;" id="spn">
<section class="my-20" id="spn">
<div class="items-center h-full">
<div class="max-w-full mx-auto px-4 sm:px-6">
<div class="py-12 bg-white">
@ -122,7 +166,7 @@ layout: page
Otherwise, feel free to contact us with any matter or request you might have.
</p>
</div>
<div class="py-10 block grid lg:flex lg:grid-cols-3 gap-10 justify-center">
<div class="py-5 block grid lg:flex lg:grid-cols-3 gap-10 justify-center">
<a href="mailto:support@safing.io" class="flex items-center">
<button type="button" style="background-color: #000;" class="transform hover:scale-95 inline-flex items-center px-10 py-3 border border-transparent text-xs leading-5 font-extrabold rounded-full text-white hover:bg-indigo-500 focus:outline-none focus:border-indigo-700 active:bg-indigo-700 transition duration-150 ease-in-out uppercase">
contact us
@ -134,4 +178,48 @@ layout: page
</div>
</div>
</div>
<div class="bg-white" id="spn-faq">
<div class="max-w-screen-xl mx-auto md:pt-12 pb-16 sm:pt-16 sm:pb-20 px-4 sm:px-6 lg:pt-20 lg:pb-28 lg:px-8">
<div class="text-center pb-12">
<h2 class="text-5xl tracking-tight font-extrabold leading-none py-10 text-center">
FAQ
</h2>
<p class="text-md opacity-55">
Have a question? Check out some we already answered below. You can always reach out to us to find out more or just to say hi.
</p>
</div>
<div class="mt-6 pt-10 text-center md:text-left">
<dl class="md:grid md:grid-cols-2 md:gap-8">
{% for faq in site.data.faq.spn %}
<div>
<h1 class="text-xl pb-4">
{{ faq.q }}
</h1>
<dd class="mt-2">
<p class="text-md opacity-55">
{{ faq.a }}
</p>
</dd>
{% if faq.link %}
<p class="text-md pt-4" style="color: #727272;">
<a class="link" href="{{ faq.link.url }}">
{{ faq.link.text }}
</a>
</p>
{% endif %}
</div>
{% endfor %}
<div>
<h1 class="text-xl pb-4">Where can I find your source code?</h1>
<dd class="mt-2">
<p class="text-md" style="color: #727272;">
You can find our code on <a href="{{ site.github_url }}" class="link">Github</a>. <a href="{{ site.github_url }}/portmaster/" class="link">The Portmaster</a>, the <a href="{{ site.github_url }}/portmaster-ui/" class="link">Portmaster UI</a> and <a href="{{ site.github_url }}/web/" class="link">this website</a> have their respective repositories. <a href="{{ site.github_url }}/jess/" class="link">Jess</a>, the heart of the SPN, which got audited by Cure53, is also already online. The rest of the SPN will follow suit as we go live.
</p>
</dd>
</div>
</dl>
</div>
</div>
</div>
</section>